Privacy Policy - Wushan TCM

Wushan TCM (“us”, “we”, or “our”) operates the www.wushantcm.com website (the “Service”).

Wushan TCM is committed to protecting your privacy online. This Privacy Policy describes how we collect, use, and disclose your personal data when you use our Service and the choices you have associated with that data. This policy applies to your use of Wushan TCM´s online courses, lessons, live meetings, tutorials, study materials and other uses of the website located at www.wushantcm.com, www.wushantcm.de & www.tcmselfcare.com, www.tcmselfcare.de (collectively, “the Service”).

Wushan TCM – Chinese Medical Network is owned and operated by Tim Vukan, who is working as an individual from China and Germany. At Wushan TCM, Tim Vukan offers online courses and lessons, live meetings and a social network community to connect Chinese medicine practitioners from all over the world. All online courses are offered on our websites at www.wushantcm.com, www.wushantcm.de and www.tcmselfcare.com and www.tcmselfcare.de

Please note that our servers are located in the United States (US) and in Germany, therefor your data may be transferred to, stored, or processed in the United States (US) and in Germany. By using our Services, you understand, agree and consent to the collection, storage, processing, and transfer of your data by this website to our facilities in Germany and those third parties we share your data with as described in this Privacy Policy and our Terms and Conditions Agreement.

We may change this policy at any time at our sole discretion. You are responsible for periodically reviewing this policy for any changes. By using our website, you’re agreeing to be bound by this policy.

Any questions and requests regarding this policy and our privacy practices should be sent to timvukan@wushantcm.com or to:

Wushan TCM
Jochim-Wells-Weg 13
22339 Hamburg
Germany

Information we collect about you

Wushan TCM collects two kinds of information about you: (1) Personal Data; and (2) Non-Personal Data.

Personal Data

Personal Data is any information relating to an identified or identifiable natural person. Personal Data we may collect includes:

Identification and Contact Data: name, company name, address, phone number, contact details, username, or other demographic information;
Financial Information: credit card details, account details, payment informations; This type of data is collected via our payment processors APIs. No payment information is stored by Wushan TCM or on wushantcm.com
Browsing Information: IP address, cookie data
Personal Interests or Preferences: history of your purchases on our site.

You may decline to provide Personal Data to Wushan TCM. However, some of the Personal Data we ask you to provide is mandatory for use of the Services. If you decline to provide it, we may not be able to provide the Services to you. For example, we may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send.

Non-Personal Data

Non-Personal Data is any kind of information not relating to an identified or identifiable natural person. Non-Personal Data we may collect includes the following:

Browser and Device Data:
- URL & Title of pages been viewed
- URL & Title of any links that are clicked on pages viewed
- Referrer
- User agent
- Screen resolution settings
- x/y coordinates of mouse events
- Unique ID tracking cookie (“UID”) (This is randomly generated and does not identify who you are or reveal anything else about you. The sole purpose is to more accurately track unique visitors of our website.)

Cookies and Tracking Technologies: time spent on the Services, pages visited, and email campaign performance.
Aggregate Information: data about how you use the Services combined with data about how others use the Services in order to help us better develop new features and tailor the Services.
Usage Data: refers to information how the Service is accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type and language, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

How we collect Information about you

Purchases on our website

We collect information about you during the checkout process when you browse or purchase anything on our website.

While you visit our site, we’ll track:

Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
We’ll also use cookies to keep track of cart contents while you’re browsing our site.

When you purchase from our website, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

To provide and maintain our service
To notify you about changes to our Service
Send you information about your account and order
To provide customer support
Respond to your requests, including refunds and complaints
Process payments and prevent fraud
Set up your account on our website
Comply with any legal obligations we have, such as calculating taxes
Improve our product offerings
To monitor the usage of our Service
Send you marketing messages and the newsletter if you choose to receive them
If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.
To provide you with special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. Order information for example will be stored for 10 years for tax and accounting purposes. This includes your first and last name, email address and billing and shipping addresses.

We will also store comments or reviews, if you choose to leave them.

Who at Wushan TCM has access:

The administrators of Wushan TCM´s website have access to the information you provide us, including the following:

Order information of what you purchased, when it was purchased and where it should be sent, and
Customer information like your first and last name, email address, and billing and shipping information.
Our site administrators have access to this information to help fulfill orders, process refunds and support you with our customer assistance.

What we share with others:

We share information with third parties who help us provide our orders and store services to you; for example —

Payments

We accept payments through Stripe and PayPal. When processing payments, some of your data will be passed to Stripe or PayPal, including information required to process or support the payment, such as the purchase total and billing information.

Please see the Stripe and PayPal Privacy Policies for more details and further information.

By using this extension, you may be storing personal data or sharing data with an external service.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

If you are using our contact form we will receive your first name, last name, your email address and your comment or message. We will keep this information. This information is logged with your submission so we can respond. Your IP address is also recorded when you submit to our contact form. We use IP address information to block certain IP addresses that may spammed our contact form in the past.

Email subscription forms

We use MailChimp to send out our newsletters. If you subscribe to the list, to receive an incentive or to be kept informed about the Service, you are consenting to receive periodic marketing-related email communications. Subscribers must provide a name, and email address to sign up. Our email service also records an IP address for each subscriber and any relevant context data (such as from which page on our site the subscription was initiated). If you have any questions about how this service handles your data, you can read more about their privacy policy under this link: https://www.intuit.com/privacy/statement/

The data provided for the newsletter provided to us when you register for the subscription will only be processed on the basis of your consent (Art. 6 Para. 1 lit. a GDPR). You can withdraw your consent at any time. An informal notification by email is sufficient. You can also unsubscribe from our newsletter at any time using the unsubscribe function at the end of the emails we send. Cancellation is permanent. You will no longer receive any special offers or information about new courses.

WooCommerce

We collect information about you during the checkout process on our store. Read more about the Privacy Policy by WooCommerce on https://automattic.com/privacy/

Zoom – Video Conference Tool

On our site we use Zoom (https://www.zoom.us/) for our Live Meetings and Events. If you sign up to receive our Newsletter about new Live Meetings and Events you confirm, that Wushan TCM can store your submitted information (Name & Email) so that we can respond to your inquiry. We also will send out Information to you on how to join our next upcoming Live Events. You can unsubscribe from our newsletter at any time using the unsubscribe function at the end of the emails we send. Cancellation is
permanent. You will no longer receive any special offers or information
about new courses.

What we collect and store

While you visit our site, we’ll track:

Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping

We’ll also use cookies to keep track of cart contents while you’re browsing our site.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

Send you information about your account and order
Respond to your requests, including refunds and complaints
Process payments and prevent fraud
Set up your account for our store
Comply with any legal obligations we have, such as calculating taxes
Improve our store offerings
Send you marketing messages, if you choose to receive them

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for XXX years for tax and accounting purposes. This includes your name, email address and billing addresses.

We will also store comments or reviews, if you choose to leave them.

BuddyPress

What personal data we collect and why we collect it

Profile Data

When you register for the site, you may be asked to provide certain personal data for display on your profile. The “Name” field is required as well as public, and user profiles are visible to any site visitor. Other profile information may be required or optional, as configured by the site administrator.

User information provided during account registration can be modified or removed on the Profile > Edit panel. In most cases, users also have control over who is able to view a particular piece of profile content, limiting visibility on a field-by-field basis to friends, logged-in users, or administrators only. Site administrators can read and edit all profile data for all users.

Activity

This site records certain user actions, in the form of “activity” data. Activity includes updates and comments posted directly to activity streams, as well as descriptions of other actions performed while using the site, such as new friendships, newly joined groups, and profile updates.

The content of activity items obey the same privacy rules as the contexts in which the activity items are created. For example, activity updates created in a user’s profile is publicly visible, while activity items generated in a private group are visible only to members of that group. Site administrators can view all activity items, regardless of context.

Activity items may be deleted at any time by users who created them. Site administrators can edit all activity items.

Messages

The content of private messages is visible only to the sender and the recipients of the message. With the exception of site administrators, who can read all private messages, private message content is never visible to other users or site visitors. Site administrators may delete the content of any message.

Cookies

We use a cookie to show success and failure messages to logged-in users, in response to certain actions, like joining a group. These cookies contain no personal data, and are deleted immediately after the next page load.

We use cookies on group, member, and activity directories to keep track of a user’s browsing preferences. These preferences include the last-selected values of the sort and filter dropdowns, as well as pagination information. These cookies contain no personal data, and are deleted after 24 hours.

When a logged-in user creates a new group, we use a number of cookies to keep track of the group creation process. These cookies contain no personal data, and are deleted either upon the successful creation of the group or after 24 hours.

API Keys

We make use of certain API keys, in order to provide specific features.

These API keys may include the following third party services: Google Maps and PayPal.

How Long You Retain this Data

All information (data) is retained in the local database indefinitely, unless otherwise deleted.

Certain data may be exported or removed upon users request via the existing Exporter or Eraser. Please note, however, that several “edge cases” exist in which we are unable to perfect the gathering and export of all data for your end users. We suggest running a search in your local database, as well as within the WordPress Dashboard, in order to identify all data collected and stored for your specific user requests.

What are Cookies?

A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. Wushan TCM uses cookies to help Wushan TCM identify and track visitors, their usage of our website, and their website access preferences. Every visitor who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using Wushan TCM´s websites, with the drawback that certain features of Wushan TCM´s websites may not function properly without the aid of cookies.

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

Authentication – we use cookies to identify you when you visit our website and as you navigate our website;
Status – we use cookies to help us to determine if you are logged into our website;
Personalization – we use cookies to store information about your preferences and to personalize the website for you;
Security – we use cookies as an element of the security measures used to protect user accounts, including preventing fraudulent use of login credentials, and to protect our website and services generally;
Advertising – we use cookies to help us to display advertisements that will be relevant to you;
Analysis – we use cookies to help us to analyze the use and performance of our website and services;

Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links:

https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences(Firefox);
https://support.google.com/chrome/answer/95647?hl=en (Chrome);
https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies (Internet Explorer);
https://support.apple.com/kb/PH21411 (Safari)

Please note that blocking cookies may have a negative impact on the functions of many websites, including ours, and some features of the Service may cease to be available to you.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.

You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity.

For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: http://www.google.com/intl/en/policies/privacy/

You can opt out of Google Analytics by installing Google’s opt-out browser add-on.

Facebook

Facebook remarketing service is provided by Facebook Inc.

You can learn more about interest-based advertising from Facebook by visiting this page: https://www.facebook.com/help/164968693837950

To opt-out from Facebook’s interest-based ads follow these instructions from Facebook: https://www.facebook.com/help/568137493302217

Facebook adheres to the Self-Regulatory Principles for Online Behavioral Advertising established by the Digital Advertising Alliance. You can also opt-out from Facebook and other participating companies through the Digital Advertising Alliance in the USA http://www.aboutads.info/choices/, the Digital Advertising Alliance of Canada in Canada http://youradchoices.ca/ or the European Interactive Digital Advertising Alliance in Europe http://www.youronlinechoices.eu/, or opt-out using your mobile device settings.

For more information on the privacy practices of Facebook, please visit Facebook’s Data Policy: https://www.facebook.com/privacy/explanation

For more information about Cookies used by Facebook please click on https://www.facebook.com/policies/cookies/

Vimeo

Wushan TCM´s site may include embedded content, like Vimeo Videos. Read more about Vimeo Cookie Policy by following this link https://vimeo.com/cookie_policy?vcid=32179

Akismet

We collect information about visitors who comment on Sites that use our Akismet anti-spam service. The information we collect depends on how the User sets up Akismet for the Site, but typically includes the commenter’s IP address, user agent, referrer, and Site URL (along with other information directly provided by the commenter such as their name, username, email address, and the comment itself).

How we use your Information

Personal Data

We may use your Personal Data to:

Process transactions;
Verify your identity and the information you provide while visiting wushantcm.com;
Seek your views or comments on the Service we provide;
Resolve disputes, calculate and collect fees, and troubleshoot problems;
Encourage a safe online experience and enforce our policies;
Provide and update you with further information that may affect your use of the Services;
Communicate marketing and promotional offers by our website;
Provide customer service and assistance, including receipts;
Develop new products and courses

Non-Personal Data

We may use your Non-Personal Data for any purpose, including, but not limited to:

Measuring traffic patterns;
Understanding demographics, customer interest, and other trends among our users;
Providing, improving, and modifying the Services; and
For promotional and marketing purposes.

How we may disclosure your Information

Personal Data

We may disclose, and you consent to our disclosing of, your Personal Data to:

Service Providers and others who help with our business operations and assist in the delivery of our products and services including, but not limited to, website development, website hosting, maintenance, data analysis, infrastructure provision, IT services, customer service, email delivery services, payment processing, marketing, analytics, and enforcement of our Terms of Service Agreement and other agreements;
Other users of the site to identify you to anyone to whom you send messages or make comments through the Service;
Persons or entities with whom you consent to have your Personal Data shared;
Third parties in order to prevent damage to our property (tangible and intangible), for safety reasons, or to collect amounts owed to us;
Merchants and payment processors;
Third parties as we believe necessary or appropriate, in any manner permitted under applicable law, including laws outside your country of residence to: comply with legal process; respond to requests from public and government authorities, including public and government authorities outside your country of residence; enforce our Terms of Service Agreement and other agreements; protect our operations; protect our rights, privacy, safety or property, and/or that of our affiliates, you, or others; and allow us to pursue available remedies or limit the damages that we may sustain.

We keep your data safe. That means we will never sell, rent, or lease your Personal Data to a third party.

Non-Personal Data

We may disclose Non-Personal Data for any purpose. Remember, Non-Personal Data cannot be used to identify you or another person.

Public Data and Third-Party Sites

Public Data

We may provide areas on the Services where you can publicly post information. This information may be read, collected, and used by anyone. We do not control or endorse the information posted by third-party users, are not liable for your or third-party posts to the Services, and specifically disclaim any liability resulting from such posts.

Third-Party Sites

Upon your consent, the Service may access third-party information through application interfaces. We may also provide links to third-party sites. When you click on links to third-party sites, you may leave the Service.

This Privacy Policy does not cover any collection, use, or disclosure by third parties through any applications, websites, products, or services that we do NOT control or own, or any third-party features or services made available through the Service. By using the Service, you expressly relieve Wushan TCM from any and all liability arising from your use of any third-party website.

The inclusion of a link or accessibility of third-party sites does not imply endorsement of such third-party site by us. All trademarks, trade names, and logos of third parties featured on the Services belong to their respective owners.

Each merchant and third-party payment processor collects and shares your information according to its own privacy policy and terms of service. Wushan TCM – Chinese medical network is not responsible for the actions of third-party processors or merchants, including how such entities treat your information. You are responsible for knowing and understanding their policies and terms.

How long we retain your Data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

We retain customer purchase records for a period of 10 years from the purchase date. This includes the first and last name, address, phone number, email address, account username, items purchased and their relative cost, order total, and any customer notes provided at the time of checkout. We do not retain, or have any access to, customer payment details such as credit card numbers or account passwords.

What rights your have over your Data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

How we protect your Data

All user data, including transaction data, is protected by the following means:

Encryption: All data is transmitted over SHA-256-Bit SSL Certificates, the same protocol used by financial firms to ensure secure data transmission.
Secure Storage: Once processed, all data are then uploaded to our secure servers. Your data is then accessible only by someone with access to your account, and certain Wushan TCM administrators or staff members.

We employ commercially reasonable security measures to protect your information; however, no system is impenetrable. If you create an account on the Service, you are responsible for protecting the security of your account, its content, and all activities that occur under the account or in connection with the Services. You must immediately notify us, Wushan TCM of any unauthorized uses of your account or any other breaches of security by emailing Tim Vukan at timvukan@wushantcm.com

What Data Breach Procedures we have in place

In the event of a suspected data security breach we will notify you and any applicable regulator within 72 hours of our detection of the breach.

Users under 13 Years of Age

Our Services are not directed to and we do not knowingly collect Personal Data from children under the age of 13. If we become aware that a child under the age of 13 has provided us with Personal Data, we will take steps to remove such related data. If you become aware that your child has provided us with Personal Data without your consent, please contact us at timvukan@wushantcm.com By using the Service, you are representing to us that you are not under the age of 13.

Advertising

Opting out of Receiving Electronic Communications from us.

If you no longer want to receive marketing-related emails from us, you may opt-out via the unsubscribe link or by notifying the administrators of Wushan TCM at timvukan@wushantcm.com We may still send you important messages regarding administrative matters, updates, disputes, and customer service issues that are required to provide you with the Service.

Changes to this Privacy Policy

Although most changes are likely to be minor, Wushan TCM may change its Privacy Policy from time to time, and in Wushan TCM´s sole discretion. If you have a wushantcm.com account, you might also receive an alert informing you of these changes. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Cookie Policy

Consent Management

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences or your device and is mostly used to make the site work as you expect it to. The information does not usually directly identify you, but it can give you a more personalized web experience.

Because we respect your right to privacy, you can choose not to allow some types of cookies. Click on the different opt out weblinks to find out more and change our default settings. However, blocking some types of cookies may impact your experience of the site and the services we are able to offer.

Privacy Excerpt:

Wushan TCM (“us”, “we”, or “our”) operates the www.wushantcm.com website (the “Service”). This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data. We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible from www.wushantcm.com

Necessary Cookies

Cookies used:
PHPSESSID, wordpress_logged_in_*, wordpress_sec_*, wp-settings-time-1, gdpr[privacy_bar], gdpr[allowed_cookies], gdpr[consent_types],__cfduid, wc_cart_hash_#, wc_fragments_#

How are these used:
These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms.
You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.

Statistics

Cookies used:
@@History/@@scroll|#

How are these used:
Statistic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously.

Google

Cookies used:
_ga, _gid,_gat

How are these used:
All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site and will not be able to monitor its performance.

Google Analytics

Cookies used:
NID,1P_JAR, collect

Opt Out Link:
https://support.google.com/analytics/answer/181881?hl=en

Facebook

Cookies used:
Fr, tr

Opt Out Link:
https://www.facebook.com/policies/cookies/

Vimeo

Cookies used:
vuid

How are these used:
Site may include embedded content, like Vimeo Videos.

Opt Out Link:
https://vimeo.com/cookie_policy?vcid=32179

Contact Us

If you have any questions about this Privacy Policy, please contact us:

By visiting this page on our website www.wushantcm.com/contact/

* Please note this consent feature will start on May 23, 2018.